TD Garden Policies

Security Procedures

Guests are reminded that large bags, backpacks, luggage, laptops, tablets, coolers, briefcases and like articles are strictly prohibited from the facility. Patrons with prohibited articles will be turned away at the entrances and no storage or check area will be provided for such items. Enforcement will be without exceptions.

Prohibited Items

ALL ITEMS brought into the arena are subject to inspection. The following list of items are not permitted in the arena and may be confiscated. Items that are confiscated will not be returned:

  • Weapons/chains
  • Large bags, backpacks or briefcases
  • Handbags should not exceed the size of a wristlet
  • Outside food and/or beverages, including alcoholic beverages
  • Drugs, including medical marijuana, or illegal substances
  • Vape Pens, e-cigarettes or similar
  • Flammable items, including lighters and aerosol cans
  • Laptop computers and/or tablets
  • Professional cameras, cameras with detachable lenses, video cameras or recording devices of any kind
  • Tripods or monopods
  • Drones
  • Selfie sticks, or any stick or pole of any size
  • Umbrellas that do not collapse to 12 inches or less
  • Laser pointers or similar items
  • Artificial noisemakers
  • Glow sticks or any kind of glow jewelry
  • Large banners, flags, or signs
  • Inappropriate attire or signage
  • Any item deemed dangerous or distracting by the arena, team or production

There is no storage available inside the building.

Weapons Prohibited

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. TD Garden does not provide lockers of any type. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas and knives.

Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will not be permitted entry into the arena.

Violation of the above rules and regulations will result in eviction and/or arrest.

Guest Code of Conduct

TD Garden is committed to creating a safe and enjoyable experience for everyone. Guests who do not comply with the Guest Code of Conduct guidelines below may be in violation of arena/city ordinances and will be subject to eviction or arrest:

  • Guests will enjoy the event experience free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests will not engage in fighting, throwing objects, or attempting to enter the playing or performing surface. Guests who do so will be immediately evicted from the arena.
  • Guests will not smoke in the arena. Guests who do so will be immediately evicted from the arena.
  • Guests will not display obscene or indecent messages on signs or clothing.
  • Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.
  • Guests will not exit and re-enter the building after scanning of tickets.

TD Garden is committed to ensuring a safe, comfortable and enjoyable experience for all guests. If you encounter a security concern, another guest is interfering with your enjoyment of the event, or any guest is in need of assistance during an event, you should:

  • Text In-Event Text Number with an issue and seat location: 617-858-8626
  • Tell any of our Uniformed Staff.
  • Visit our Guest Services team on Level 4, Loge 4 or Level 7, Section 307.
  • Call In-Event Fan Security Line: 617-624-(2FAN)2326

 

Additional Policies

Ticketing Procedures

Consumer Warning – The TD Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Garden licensed ticket seller, such as the TD Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

General Admission Ticketing

General Admission (GA) Floor Ticket Holder:
There is no pre-distribution of wristbands. All GA floor ticket holders will enter at the time of GA doors, which is typically 90 minutes prior to show start. Stairwell 4 is the primary stairwell for GA entrance and is located on the west side of the building across from Tasty Burger. TD Garden is not a 24-hour facility. Line forming, gathering and/or camping out is prohibited.
*The general admission entry process and entrance location is subject to change with little to no notice. Any and all changes will be updated on the TD Garden website/app and can be viewed by clicking on the specific event on the main page of the site.
 
General Admission (GA) Pit Ticket Holder:
There is no pre-distribution of wristbands. All GA pit ticket holders will enter at the standard show door time, which is typically 60 minutes prior to show start. Legends Express door is the primary entry for GA pit entrances and is located on the west side of the building across from the Tip O’Neill Federal Building. TD Garden is not a 24-hour facility. Line forming, gathering and/or camping out is prohibited.
*The general admission entry process and entrance location is subject to change with little to no notice. Any and all changes will be updated on the TD Garden website/app and can be viewed by clicking on the specific event on the main page of the site.
 

Alcohol Service Management / Policy

Alcohol is served at most TD Garden events. TD Garden staff is trained in responsible alcohol service management.

Acceptable forms of identification:

  • MA driver’s license
  • MA liquor ID
  • MA ID card
  • Out of state driver’s license PLUS secondary form of ID such as a signed credit card (guests under 25)
  • Out of state driver’s license (guests over 25)
  • Passport
  • * Military ID – accepted forms:
    • A valid active military identification card with a photo which proves that the patron is 21 years of age or older.
    • A valid retired military identification card which states that the expiration is indefinite on the front and has a birth date and an expiration date printed on the back of the card.

International driver’s licenses are not accepted at TD Garden.

In order to be in possession of alcohol at TD Garden, guests must be able to produce valid identification. Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction.

  • No refunds will be offered for confiscated alcoholic beverages.
  • Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
  • We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron.
  • Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time.
  • We will not serve any patron whom we believe to be impaired.
  • Alcoholic beverages may not be taken into or removed from these premises.

TD Garden is a No Passing Zone Providing alcoholic beverages to anyone under the age of 21 at TD Garden is against the law. Violators who provide alcoholic beverages to anyone under the age of 21, as well as anyone under the age of 21 who accepts an alcoholic beverage, will be evicted from TD Garden and could face prosecution and revocation of season tickets or other privileges.

Outside Food & Beverages

Dietary Needs Guests may not bring food and/or beverage items into the arena at any time. Guests must dispose of the unauthorized items prior to entrance into the arena. The Guest Services Office will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact TD Garden at 617-624-1331 or send an email to [email protected].

Door Times & Re-Entry

Door Opening Times The time the doors to TD Garden open will vary according to the event. The typical times are noted below. Please check in advance by calling 617-624-1300.

  • Bruins: Member Doors open two hours prior to game time; General doors open one hour prior to game time unless otherwise specifically noted.
  • Celtics: Member Doors open two hours prior to game time; General doors open one hour prior to game time unless otherwise specifically noted.
  • Concerts: Doors open one hour prior to the event unless otherwise specifically noted.

No Re-Entry During Events TD Garden has a no re-entry policy during events. Guests who need to exit and re-enter due to personal emergencies (i.e. retrieve medicine from vehicle), must first make contact with a Guest Services Supervisor in Guest Services at Level 4, Loge 4 to make necessary arrangements.

Accessibility Information

TD Garden meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act.

Accessibility Information

First Aid

The First Aid office is located on Level 4 across from Section 15/16.

Lost Children/Persons

Children should be told to contact the nearest TD Garden staff member should they become lost. Lost children will be taken to the Guest Services Office (Level 4, Section 4). Parents looking for a lost child should go to this office as well or call 617-624-3000.