Know Before You Go

Last Updated: August 20, 2021

TD Garden is in support of and acting in accordance with the mandates set forth by City of Boston, Commonwealth of Massachusetts and the CDC. Beginning Friday, August 27th, face masks will be required for all guests, regardless of vaccination status, unless actively eating or drinking.

Please note that federal, local, and venue mandates regarding COVID-19 policies and procedures are subject to change and may vary by event. Updates will be communicated to ticket holders and clients via email prior to each event, shared on TD Garden social channels, and posted on respective event pages. VIEW CALENDAR


HERE'S YOUR CHECKLIST BEFORE VISITING TD GARDEN

FAN REMINDER: TD Garden staffers are working hard to protect your health and safety. Please treat them with kindness and respect.

Mask Policy

In accordance with the CDC and the City of Boston, masks will now be required for all guests, regardless of vaccination status, at TD Garden starting August 27, 2021. Masks must be worn at all times except while actively eating or drinking in your seat as permitted. Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

Children under 2 years old are exempt from the mandatory mask policy. If you have a medical condition that prevents you from wearing a face mask, please notify TD Garden customer service at least 2 business days prior to your ticketed event to make accommodations. Entry will be denied if advance notice is not provided. Day of event exemptions will not be permitted. Fans who are unable to wear a face mask will be required to wear a face shield.

All associates (including 3rd party employees and vendors) are required to wear a company issued black mask at all times and complete the Play It Safe Promise, a digital health agreement, prior entering TD Garden.

Play It Safe Promise

By entering TD Garden, guests agree to our Play It Safe Promise.

Entry Gates

Guests will be given a specific entry gate and asked to enter the arena only through assigned entrances based on seating location. ‘Know Before You Go’ emails will be distributed to guests prior to each event to advise on the most efficient path of travel to their respective gate. These designated gates will help minimize contact and crossover with other guests. Guests are asked to stay within their designated neighborhood throughout the event. Upon arrival, guests will be asked to show their mobile ticket. 

Mobile Ticket

All events are mobile ticket only – your mobile phone is your ticket! Ticketmaster's SafeTix unique barcode refreshes every 15 seconds so it cannot be stolen or copied, keeping your tickets safe and secure. 

How to access your Ticket(s): 

Pre-Purchase Parking

The most convenient parking for every game and event is the North Station Garage, located directly underneath TD Garden. It offers a flat event rate when you enter 3 hours prior to the scheduled event start time. Elevators are located in the parking garage and will bring you directly to the main concourse in North Station. Prepay now to guarantee your spot.

TD Garden Hub Mobile App

Use the TD Garden Hub app to access tickets, pre-order food and drink for pickup at mobile pickup concession stands, pay with mobile wallet, pre-purchase parking, purchase Bruins gear for pickup at ProShop powered by '47, and more.

Get Your Gear

Pre-purchase your Bruins and Celtics gear for pick-up before the game at the ProShop powered by ’47, located on street level at the Hub on Causeway entrance to TD Garden, during your next visit.

The ProShop powered by '47 is the official team store of the Boston Bruins and is the only destination for authentic team merchandise, customized apparel, exclusive Garden items, and autographed memorabilia.
 

TD Garden Policies

Please review our new policies on bags, masks, prohibited items, guest code of conduct, and more at TD Garden's Policies.

Door Opening Times

Door Opening Times The time the doors to TD Garden open will vary according to the event. The typical times are noted below. Please check in advance by calling 617-624-1300.

  • Bruins: Member Doors open two hours prior to game time; General doors open 90 minutes prior to game time unless otherwise specifically noted.
  • Celtics: Member Doors open two hours prior to game time; General doors open 90 minutes prior to game time unless otherwise specifically noted.
  • Concerts: Doors open one hour prior to the event unless otherwise specifically noted.

No Re-Entry During Events TD Garden has a no re-entry policy during events. Guests who need to exit and re-enter due to personal emergencies (i.e. retrieve medicine from vehicle), must first make contact with a Guest Services Supervisor in Guest Services at Level 4, Loge 4 to make necessary arrangements.

Entry Screening

  • As a reminder, all entry doors at TD Garden are outfitted with walk-through metal detection systems where fans will be screened prior to entry. Fans are encouraged to keep the following in mind before they arrive at the arena entrance: 

  • Review TD Garden’s Play It Safe Promise HERE.  

  • Review TD Garden's policies for prohibited items HERE.  

  • Have your mobile ticket pulled up in your mobile app, ready to be scanned when approaching turnstiles. 

  • Remove all items from your clothing and belongings that may trigger a metal detector alarm prior to being screened. 

  • All fans will be subject to random secondary searches at entry. 

Stay Connected

Join TD Garden Insiders

Join TD Garden Insiders for access to exclusive pre-sales, ticket offers, and more.

Download the Mobile App

Download the TD Garden Hub mobile app for the latest event information, in-app ticket management, directions, special offers, and more.

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