Please be advised that the TD Garden Box Office has moved to a new location. The new Box Office is at a centralized and more accessible location at the midpoint of the North Station concourse, between the East and West escalators. It is located directly across from MBTA Commuter Rail Platform.
The Box Office does not accept any incoming phone calls. For support on previously placed orders, please contact Ticketmaster Customer Service at 800-653-8000.
Hours Of Operation*
Monday – Friday: 10:00 AM – 6:00 PM
- If we have an event, we will close one hour after the event start time. For Disney on Ice and Harlem Globetrotters, we will close a half hour after the event start time.
Saturday – Sunday: CLOSED
- If we have an event, we will be open 3 hours prior to the event start time and will close one hour after the event start time. For Disney on Ice and Harlem Globetrotters, we will close a half hour after the event start time.
Please note on the first day of the public on sale, tickets are not sold at the TD Garden Box Office and may only be purchased via Ticketmaster unless it falls within regular business hours.
*Hours subject to change
- Garden Gold Cards
- Credit Cards – MasterCard, Visa, American Express, Discover, Diners
- Checks – with the following restrictions:
- Personal checks drawn on a Massachusetts bank with Massachusetts ID
- Value not to exceed $100
- Accepted up to 14 days prior to the event
Notice To Fans: Counterfeit & Secondary Market Tickets
Guests are advised that the only authorized sales agents for TD Garden tickets are the TD Garden Ticketing Department, TD Garden Box Office, Ticketmaster and TD Garden event promoters.
The only authorized ticket resale services for TD Garden tickets are Ticketmaster verified sites.
Tickets purchased from any other sources may not be valid. TD Garden is not able to honor, replace, or refund invalid tickets.
Reporting Counterfeit Tickets
Invalid tickets/barcodes will be confiscated by TD Garden Box Office after an invalid scan. A copy of the ticket will be provided at the customer’s request. A copy of the invalid ticket may be used to alert the point of purchase.
Guests with invalid tickets are welcome to purchase new tickets at the TD Garden Box Office, but seat inventory, location, and price are based upon availability.
Guests are strongly encouraged to report counterfeit ticket sales to the point of purchase and to consumer protection agencies such as the Massachusetts Attorney General Consumer Protection Hotline, at 617-727-8400. The hotline is staffed Mon-Fri, 10:00 AM to 4:00 PM.
If guests have information about the selling of counterfeit tickets, they are also encouraged to contact Boston Police. Individuals wishing to provide information anonymously may do so by calling the CrimeStoppers Tip Line at 1-800-494-TIPS or texting the word ‘TIP’ to CRIME (27463).
Reservations Window (Will Call)
The pick-up window is for Ticketmaster purchases, team, and internal reservations marked for will call. The pick-up window opens two hours prior to any event. Will Call tickets are available on the day of event only. Patrons picking up tickets will have to provide photo ID and the credit card used in the purchase to obtain the reservation. Tickets are not allowed to be left at the pick-up window from external sources.
Bruins Season Ticket Holders
Windows 1 & 2 of the TD Garden Box Office are dedicated to Bruins Season Ticket Holders on game nights.
A facility fee is charged to each ticket purchased to TD Garden and may vary depending on the type of event. The purpose of a facility fee is to defray general operating costs for the venue and its events. You will find that many venues are charging this type of fee and that it is in line with industry standards.