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TD GARDEN IS READY FOR YOUR RETURN!  

In response to the COVID-19 pandemic, TD Garden has created ‘Play It Safe’, a comprehensive program designed to help ensure the continued health and safety of TD Garden guests and associates and reduce the spread of infectious diseases like COVID-19. 

 

Using the Play It Safe protocols, we’ve reengineered our operational and sanitation procedures to minimize contact risk and bolstered hygiene to exceed best-practice guidelines from the CDC.  Additionally, we have incorporated all guidelines from the Commonwealth of Massachusetts and local public safety and public health officials, the NHL, and the NBA.  Our commitment remains to prioritize the safety of our guests, associates and players.   

 

Now, we need YOUR help as we are all in this together.  Please review new procedures and processes to ensure a smooth entry and experience at TD Garden.  We are excited to welcome you back!

PLAY IT SAFE GUIDELINES & PROTOCOLS

STAY HOME IF SICK

Fans should stay home if they:

  • Are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea or vomiting). 
  • Have been in close contact with an individual diagnosed or exhibiting COVID-19 symptoms within the past 14 days. 
  • Have been directed to self-isolate or quarantine by health care provider or public health official. 
  • Are awaiting the results of a COVID-19 test. 

WEAR YOUR MASK

In addition to TD Garden associates, all guests are always required to wear masks at TD Garden except while actively eating or drinking in your seat as permitted. Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

PLAY IT SAFE PROMISE

COMPLETE THE PLAY IT SAFE PROMISE BEFORE ENTERING TD GARDEN:

EVERYONE plays an important role in facilitating a safe environment at TD Garden.  With new guidelines due to the COVID-19 pandemic, we require that EVERYONE entering TD Garden commit to the following Play it Safe Promise policies.

 

The Play It Safe Promise must be completed on the day of your event and presented to security when you arrive at your gate.

MOBILE TICKET

All events are mobile ticket only – your mobile phone is your ticket! How to access your Ticket(s): 

Ticketed seats will be sold in pods of 2 and 4, and physically distanced at least 6 feet between groups.

MAINTAIN PHYSICAL DISTANCE

Guests are required to practice physical distancing inside and outside of TD Garden, including parking garage, North Station, entry gates and seating.  Physical distancing (6 feet apart) messaging will be present in all high traffic areas.  

 

There will be six feet of social distancing between seating pods. Please remain six feet apart from other parties while in lines at entry, concessions and restrooms.  The arena has been divided into two neighborhoods, East and West, to minimize contact and crossover with other guests.  

NEW ENTRY GATES

Guests will be given a specific entry gate and asked to enter the arena only through assigned entrances based on seating location. ‘Know Before You Go’ emails will be distributed to guests prior to each event to advise on the most efficient path of travel to their respective gate. These designated gates will help minimize contact and crossover with other guests. Guests are asked to stay within their designated neighborhood throughout the event.

Upon arrival, guests will be asked to show their completed Play It Safe Promise form and their mobile ticket.  

NO BAGS

To uphold health and safety protocols, minimize contact, and ensure a more efficient entry process, TD Garden strongly discourages guests from bringing bags.  Click "More Info" for more information and exceptions.

 

 

WASH HANDS

Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating and after blowing your nose, coughing or sneezing. Hand sanitizer will be widely available throughout TD Garden.

NEW TOUCH FREE AMENITIES

Use the TD Garden Hub app to pre-order food and drink for pickup at one of the many mobile pickup concession stands on the concourse.  We’ve updated our serving styles, and all food and beverage will be pre-packaged with individual condiments to enhance speed and promote touch-free experiences.

PHYSICALLY DISTANCED EXIT

At the end of the event, TD Garden staff and arena digital signage will assist in executing physically distanced exit strategy, similar to airline exit strategy, to ensure spacing between guests.

FREQUENTLY ASKED QUESTIONS

Click here to view our Play It Safe FAQ's 

WHAT WE'RE DOING

GBAC ACCREDITATION

TD Garden has received the Global Biorisk Advisory Council STAR Facility Accreditation, the gold standard of prepared facilities, for its commitment to outbreak prevention, response and recovery.  The GBAC STAR affirms that the arena has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks, implemented proper cleaning protocols, techniques and practices to combat infectious diseases and extensively trained cleaning professionals for outbreak and infectious disease preparation and response.  Learn More

STAFF PROTOCOLS & TRAINING

All TD Garden associates have received special training on CDC recommended guidelines and our Play It Safe procedures, as well as the personal protective equipment necessary to do their job.  Vendors working at TD Garden will abide by all TD Garden health and safety policies.  Everyone entering TD Garden has committed to the Play it Safe Promise.

HEIGHTENED CLEANING PROCEDURES

TD Garden has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each game and regularly throughout the event with hospital grade disinfectants.  A dedicated ‘TD Garden Clean Team’ will be assigned to the arena for active disinfecting during the event.  TD Garden will be following guidelines from the CDC and has consulted outside experts to clean and disinfect restrooms, concessions, and seating prior to every event. 

HAND SANITIZER

Hand sanitizing stations are available throughout the arena.   

FACILITY IMPROVEMENTS & ENHANCED SYSTEMS

During the recent TD Garden renovation, the arena added approximately 16,000 CFM of heating and cooling to assist with the added square footage of expansion of the building.  This additional CFM will assist in the frequency, filtration, and distribution of air flow.  

 

TD Garden has upgraded from Merv 8 to Merv 13 Air Filters.  These filters are typically used in hospital and clean rooms applications and will assist in maintaining clean air flow throughout TD Garden.

 

Atomosaire ionization modules were installed in restaurants, offices, and locker rooms air handling distribution units.

CASHLESS TRANSACTIONS

To limit the number of touchpoints between staff and fans on event days, we recommend guests use a cashless experience for all food, beverage, parking and retail purchases. Cash is still accepted at most points of sale.  

 

Download TD Garden Hub mobile app to simplify your experience:

ApplePay is now accepted everywhere in TD Garden.  More details.

PLAY IT SAFE SIGNAGE & PHYSICAL DISTANCING

Signage instructions for physical distancing throughout the arena, including ticketed seating, concourse areas, elevators and escalators, ingress and egress.

COVID-19 WARNING

In connection with the 2020-21 NBA and NHL seasons, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19.  Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.

 

Traveling to and from, visiting, and/or providing services in and around the arena may lead to a risk of exposure to COVID-19.

 

COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present.  COVID-19 can lead to severe illness and death.  While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identiļ¬ed by public health authorities as having greater risk based on age and underlying medical conditions.  Exposure to COVID-19 can result in being subject to quarantine requirements.

 

Please do your part by complying with our health and safety rules and let’s keep each other safe and healthy.

FULL ARENA POLICIES

View full arena policies here.  If there is any conflict between the Play It Safe procedures and the A to Z guide, the Play It Safe procedures will control.  

CONTACT US

CALL:  617-624-1331

FAN TEXT HOTLINE*: 857-400-8763

EMAIL: [email protected]

 

*The Fan Safe Hotline is active and monitored only on event days, beginning 90 minutes prior to the event start time through the end of the event. If you need assistance during non-event days or times, please email [email protected] or call 617-624-1331.