Play It Safe: Commitment to Care. Guidelines & Protocals

TD GARDEN HEALTH & SAFETY INFORMATION

The Play It Safe commitment to care is a comprehensive program designed to help ensure the continued health and safety of TD Garden guests and associates and reduce the spread of infectious diseases like COVID-19.

Using the Play It Safe protocols, we’ve reengineered our operational and sanitation procedures to minimize contact risk and bolstered hygiene to exceed best-practice guidelines from the CDC. Additionally, we have incorporated all guidelines from the Commonwealth of Massachusetts and local public safety and public health officials, the NHL, and the NBA. Our commitment remains to prioritize the safety of our guests, associates and players.

GUEST ENTRY REQUIREMENTS

In alignment with the City of Boston, TD Garden Boston Bruins and Boston Celtics have lifted the proof of vaccination requirement and the indoor mask mandate. Per CDC guidelines, masks are highly recommended for those who are high risk but are no longer required.

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*Please note, certain events, seating locations and experiences may require additional health and safety guidelines per the request of promoters, touring artists or league protocols. Please check for specific updates on the event page and be sure to review all communications distributed to you prior to your event.

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MOBILE TICKETS

All events are mobile ticket only – your mobile phone is your ticket!  

 

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NO BAGS

To uphold health and safety protocols, minimize contact, and ensure a swifter entry process, TD Garden strongly discourages guests from bringing bags to events. If a bag is necessary, restrictions apply. See   policy page for more.

WHAT IS THE TD GARDEN DOING TO PROTECT GUEST HEALTH & SAFETY?

GBAC ACCREDITATION

TD Garden has received the Global Biorisk Advisory Council STAR Facility Accreditation, the gold standard of prepared facilities, for its commitment to outbreak prevention, response and recovery.  The GBAC STAR affirms that the arena has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks, implemented proper cleaning protocols, techniques and practices to combat infectious diseases and extensively trained cleaning professionals for outbreak and infectious disease preparation and response.  Learn More

HEIGHTENED CLEANING PROCEDURES

TD Garden has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each event and regularly throughout the event with hospital grade disinfectants.TD Garden will be following guidelines from the CDC and has consulted outside experts to clean and disinfect restrooms, concessions, and seating prior to every event. Additional hand sanitizing stations are available throughout the arena as well.

FACILITY IMPROVEMENTS & ENHANCED SYSTEMS

During the recent TD Garden renovation, the arena added approximately 16,000 CFM of heating and cooling to assist with the added square footage of expansion of the building.  This additional CFM will assist in the frequency, filtration, and distribution of air flow.  

 

TD Garden has upgraded from Merv 8 to Merv 13 Air Filters.  These filters are typically used in hospital and clean rooms applications and will assist in maintaining clean air flow throughout TD Garden.

 

Atomosaire ionization modules were installed in restaurants, offices, and locker rooms air handling distribution units.

CONTACTLESS TRANSACTIONS

TD Garden is a cash to card arena, ensuring contactless transactions for food, beverage, and merchandise purchases. Only contactless payment options, including credit card, mobile payment, TD Garden Hub app wallet, debit card, and Apple Pay will be accepted within the arena.

Guests will be able utilize one of our new Cash-to-Card kiosks to convert cash to prepaid credit cards. There is no cost to get a card, and there are no fees to use the card. Prepaid credit cards can be used anywhere, inside or outside of the arena. Any money remaining on a card after an event can be spent outside of the arena. Cards are not reloadable. You can find our Cash-to-Card kiosks at the following locations:

  • Across from Level 4, Loge 7/8
  • Across from Level 7, Section 307
  • Outside Level 5 Ford Sports Deck

COVID-19 WARNING

In compliance with State and City, NBA and NHL, Event Promoters and Delaware North organizational health and safety policies, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19. Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.Traveling to and from, visiting, and/or providing services in and around the arena may lead to a risk of exposure to COVID-19.

COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present. COVID-19 can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identiļ¬ed by public health authorities as having greater risk based on age and underlying medical conditions. Exposure to COVID-19 can result in being subject to quarantine requirements. Please do your part by complying with our health and safety rules and let’s keep each other safe and healthy.

FAQ'S

To view FAQ's please Click Here.

CONTACT US

CALL:  617-624-1331

FAN SAFE HOTLINE*: 276-FAN-SAFE

EMAIL: customerservice@tdgarden.com

*The Fan Safe Hotline is active and monitored only on event days, beginning 90 minutes prior to the event start time through the end of the event. If you need assistance during non-event days or times, please email customerservice@tdgarden.com or call 617-624-1331.