June 18, 2021
DELAWARE NORTH ANNOUNCES NEW GENERAL MANAGERS FOR TD GARDEN & SPORTSERVICE
Andrew MacFadyen Is Appointed General Manager, TD Garden | Charles Adams Is Promoted to General Manager, Sportservice
Boston, MA (June 18, 2021) – Delaware North announced today that Andrew MacFadyen has been promoted to General Manager for TD Garden, and Charles Adams has been named General Manager for Sportservice. MacFayden and Adams will report to Amy Latimer, president of TD Garden. In his new role, MacFayden will direct and manage all facility operations functions, including security, maintenance, engineering, trades, event production and conversion, garage operations, and housekeeping.
MacFadyen brings more than 17 years of operational and managerial experience in sports and entertainment to his elevated role. He most recently served as Vice President of Operations at TD Garden, where he played a critical role in major capital improvements, garage and TD Garden expansion, renovations, transformations and business resumption plans. Prior to his time at TD Garden, MacFadyen was an Engineering Supervisor at EMCOR and Site Operations Manager for the New England Patriots.
As General Manager of Sportservice, Adams will be responsible for maintaining positive customer and client relations through effective communication and prudent financial practices, while providing efficient services and quality products. He will directly supervise unit management and oversee supervision of associates, including hiring, evaluation, training, development, and promotion. In addition, Charles will work collaboratively with all parties on various departments to ensure we are maximizing revenue while providing the best world class experience in all our food and beverage and retail locations. He will participate with the Labor Relations and Human Resources Departments in the development of strategies for the negotiation and ratification of the Sportservice union agreement with Local 1445.
Adams has proved himself an industry leader and brings with him more than a decade of experience in concession and retail operations. For the last ten years, Adams worked for Levy Restaurants, most recently serving as Director of Operations at the University of Alabama. Prior to his tenure at UA, Adams held management roles with Levy Restaurants at Mercedes Benz Stadium, The Georgia Dome, Philips Arena and the Ravinia Music Festival.
Delaware North Sportservice is one of the leading food service and retail management companies in sports, serving fans at more than 50 sports stadiums, ballparks and arenas, including TD Garden.
About TD Garden
TD Garden, owned and operated by Delaware North, first opened its doors to the public on September 30, 1995. In the 20 plus years since, the venue has generated more than $365 million in direct economic impact to the Greater Boston region from its major national events alone, not including its high-profile Bruins and Celtics tenants. The arena has played host to countless marquee events, including the Democratic National Convention, NHL All-Star Game, NCAA Frozen Fours, NCAA Women’s Final Four, U.S. Gymnastics Olympic Trials, U.S. Figure Skating Championships and ISU World Figure Skating Championships among others.