Health & Safety FAQ's
Do I need proof of vaccination or a negative COVID-19 test to attend an event at TD Garden?
Effective September 30, 2021, TD Garden, Boston Bruins and Boston Celtics will require all guests 12 and older to provide proof of full vaccination against COVID-19* or a qualifying negative COVID-19 molecular/PCR or antigen test** to gain entry to TD Garden.
- * Fully Vaccinated: For this purpose, an individual is “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).
- **Qualifying Negative Test: PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.
Federal, local and venue guidance regarding COVID-19 policies and procedures are subject to change and may vary by event. Updates will be communicated to ticket holders via email prior to each event, shared on TD Garden social channels, and posted on respective event pages. (View Event Calendar HERE)
What is the accepted form of proof of vaccination?
TD Garden will accept the original vaccination card or a digital copy that can be checked against a valid ID (for those 18 years or older) as proof of full vaccination~. For guests 18 years or older, valid forms of ID include driver’s license, state identification card, or passport.
~Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).
If you are traveling from outside the United States, TD Garden will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).
What is accepted as a qualifying negative COVID-19 Test?
TD Garden will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.
How do entry requirements apply to children?
- Children 12 and older must show proof of vaccination or a negative COVID-19 test.
- Children under the age of 12 do not have to show proof of vaccination or a negative COVID-19 test.
*Certain events, seating locations and experiences may require additional health and safety guidelines per the request of promoters, touring artists or league protocols. Please check for specific updates on the event page and be sure to review all communications distributed to you prior to your event.
All guests over the age of 2 are required to wear a permitted face mask that completely covers their nose and mouth for the duration of their visit.
Does proof of vaccination or negative COVID-19 test change the mask policy for me at TD Garden?
No, in accordance with the City of Boston’s indoor mask mandate all guests over the age of 2 are required to wear a mask that completely covers their nose and mouth while at TD Garden. Guests may remove their masks when actively eating or drinking as permitted. TD Garden will strictly enforce this mask mandate with a two-strike policy. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.
If I have more questions or I am unable to meet the requirements, who do I contact?
Please contact your point of purchase:
- TD Garden Customer Service at firstname.lastname@example.org.
- Boston Bruins STH and GPH contact your Accounts Fan Relation Rep or email@example.com
- Boston Garden Society Members contact your Accounts Service Executive or BostonGardenSociety@tdgarden.com
- Boston Celtics contact firstname.lastname@example.org
Are there additional requirements for Celtics seating within 15 feet of the court?
It is anticipated that health and safety protocols for the upcoming season, including requirements for guests seated in or with access to areas that are within 15 feet of the court, team benches, scorer’s table, locker rooms, or any other back-of-house player- or referee-focused area, will require all guests aged two and older to provide proof of full vaccination against COVID-19 or a negative COVID-19 test result (i.e., from either a molecular/PCR test sampled up to two (2) days prior to the game, or an approved rapid test sampled on the day of the game) prior to the game. Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen). The NBA may update the meaning of “fully vaccinated” to reflect any new CDC and FDA guidance, such as guidance related to COVID-19 booster shots.
Please note that while fully vaccinated guests seated in, or with access to, areas in the row(s) closest to the court, team benches, scorer’s table, locker rooms, or any other back-of-house player- or referee-focused area are not currently required by the NBA to provide proof of a negative COVID-19 test result, that policy may be adjusted based on prevailing public health conditions.
Do you have vaccinated and non-vaccinated sections?
Are TD Garden associates and employees required to be vaccinated?
Yes, TD Garden requires all associates and employees to be fully vaccinated against COVID-19 or submit to regular testing if they a qualifying medical disability or a sincerely held religious objection to such vaccination requirement.
Additionally, all TD Garden associates and employess are required to complete the associate Play It Safe Promise before coming to work and to wear masks at all times when working at TD Garden. All TD Garden associates have received special training on CDC recommended guidelines and our Play It Safe procedures, as well as the personal protective equipment necessary to do their job. Vendors working at TD Garden will abide by all TD Garden health and safety policies.
What if I can’t get vaccinated?
Guests who aren’t vaccinated will be required to show proof of a qualifying negative antigen test or a negative molecular/PCR test. Please check back on tdgarden.com/playitsafe for details on negative testing timeline requirements. Guests under the age of 12 do not have to show proof of vaccination or negative COVID-19 test, but they are required to wear a mask.
What is Play It Safe?
The Play It Safe commitment to care is a comprehensive program designed to help ensure the continued health and safety of TD Garden guests and associates and reduce the spread of infectious diseases like COVID-19.
Using the Play It Safe protocols, we’ve reengineered our operational and sanitation procedures to minimize contact risk and bolstered hygiene to exceed best-practice guidelines from the CDC. Additionally, we have incorporated all guidelines from the Commonwealth of Massachusetts and local public safety and public health officials, the NHL, and the NBA. Our commitment remains to prioritize the safety of our guests, associates and players.
To learn more about the specific guidelines and protocols in place at TD Garden, visit TDGarden.com/PlayItSafe.
What is Play It Safe Promise?
By entering TD Garden, guests agree to our Play It Safe Promise
What if I get sick prior to the game?
If you have tickets to a game and you or a member of your party become sick and cannot agree to the Play It Safe Promise on the day of your event, you may transfer, resell, or donate your tickets through Account Manager. You should contact your account executives/representatives if you require additional assistance if needed.
What do I do if I (or someone from my group) begin to experience symptoms while attending an event at TD Garden?
If you begin to feel ill during a game or event, notify a TD Garden associate and/or go to TD Garden’s First Aid location on level 4 across from Loge section 15.
Guests are reminded to stay home if they are sick and to always keep their masks on, unless actively eating or drinking.
What if I’m coming from another state (other than MA)?
Please be sure to review the Massachusetts COVID-19 Travel Advisory.
What is the mask policy? Are there exceptions?
In accordance with the CDC and the City of Boston, masks will now be required for all guests, regardless of vaccination status, at TD Garden starting August 27, 2021. Masks must be worn at all times except while actively eating or drinking in your seat as permitted. Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.
In accordance with CDC guidelines, children under 2 years old are exempt from the mandatory mask policy. If you have a medical condition that prevents you from wearing a face mask, please notify TD Garden customer service at least 2 business days prior to your ticketed event to make accommodations. Entry will be denied if advance notice is not provided. Day of event exemptions will not be permitted. Fans who are unable to wear a face mask will be required to wear a face shield.
All associates (including 3rd party employees and vendors) are required to wear a company issued black mask at all times and complete the Play It Safe Promise, a digital health agreement, prior entering TD Garden.
Will I be able to transfer, donate or resell my tickets if I cannot use them?
Yes, anyone who purchases tickets will have the ability to transfer, donate or resell tickets via Account Manager. You should contact your account executives/representatives if you require additional assistance if needed.
I am a Boston Garden Society, Season Ticket Member, or Season Ticket Holder, will my seats be available?
Per NBA and NHL guidelines, TD Garden has been permitted to host fans at near full capacity. However, some restrictions are still in place for certain seating areas, including courtside and glass seats. Please contact your fan representative or account executive with questions.
How do I report concern regarding other guests’ conduct?
Guests are encouraged to report issues using the Fan Safe Text Hotline at 857-400-8763*.
*The Fan Safe Text Hotline is actively monitored during events, beginning 90 minutes prior to the start time of the event through the end of the event. If you need assistance during non-event days and times, please contact Customer Service at email@example.com or 617-624-1331.
What is the bag policy and are there exceptions?
To uphold health and safety protocols, minimize contact, and ensure a more efficient entry process, TD Garden strongly discourages guests from bringing bags.
If guests chose to bring a bag, its dimensions must be under 14”x14”x6”. Per NBA/NHL security policies, all bags entering TD Garden will be x-ray screened and inspected, including clear bags and ProShop powered by ’47 bags. Guests with bags will be directed to designated x-ray screening and inspection lines at each entrance gate.
Medical and diaper bags will be permitted but will be screened at designated x-ray screening gates. Patrons with prohibited items (including but not limited to large backpacks, coolers or hard-sided bags of any kind) will be turned away will not be permitted entry to the arena. TD Garden does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving to TD Garden.
What food and beverage options will be available?
A variety of walk-up concession stands, grab ‘n go, mobile order/pick-up and bars will be available for all guests. More Info.
Will the Proshop powered by ’47 be open?
Yes, the Proshop powered by ’47 is open. For hours of operation and more information, please visit www.bostonproshop.com</
Is the Box Office open?
Yes, TD Garden Box Office will be open and operating on game days, opening two hours prior to the start of the game and closing one hour after the start of the game. Masks are recommended for anyone visiting the Box Office. Guests are reminded that TD Garden is using all mobile ticketing and that they should use the TD Garden Hub App to download their tickets prior to arriving at TD Garden.
Is the parking garage open?
Yes. To reduce touch points, guests are encouraged to pre-purchase parking in TD Garden’s North Station Garage here.
Can I take the MBTA to North Station?
Yes, please check MBTA and Commuter Rail schedules and guidelines prior to planning your visit