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HEALTH & SAFETY REQUIREMENTS FOR TD GARDEN EVENTS

As of September 30, 2021, all guests 12 years and older are required to present proof of full vaccination against COVID-19 or a qualifying negative COVID-19 test to gain access to the arena for all events. Additionally, the City of Boston public health order requiring all guests over the age of 2 are required to wear a mask at TD Garden, except while actively eating or drinking as permitted, will remain in effect until further notice.

FREQUENTLY ASKED QUESTIONS

Click here to view our Play It Safe FAQ's 

PLAY IT SAFE GUIDELINES & PROTOCOLS

FAN REMINDER: These protocols are in place for ALL EVENTS at TD Garden.

PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST REQUIRED

All guests 12 years and older must provide proof of full vaccination against COVID-19~ OR proof of a qualifying negative COVID-19 test* to gain entry to the arena.

Children under 12 do not have to show proof of vaccination against COVID-19 or proof of qualifying negative COVID-19 test, but they are required to wear a face mask. Some events may require additional health and safety protocols, depending on requests from the artist, promoter or league. Please check your event page for more information and be sure to review all communications distributed to you prior to your event. 

If you are traveling from outside the United States, TD Garden will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).

~Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).

*TD Garden will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.


Accepted Forms of Proof of Full Vaccination Against COVID-19

TD Garden will accept the original vaccination card or a digital copy of the vaccination card that can be checked against a valid ID (for those 18 years or older) as proof of full vaccination~. For guests 18 years or older, valid forms of ID include driver’s license, state identification card, or passport.

If you are traveling from outside the United States, TD Garden will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).

~Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).


Accepted Forms of COVID-19 Tests and Test Results

TD Garden will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.

MASK REQUIRED

In accordance with the CDC and the City of Boston, masks will now be required for all guests, regardless of vaccination status, at TD Garden starting August 27, 2021. Masks must be worn at all times except while actively eating or drinking in your seat as permitted. Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

Children under 2 years old are exempt from the mandatory mask policy. If you have a medical condition that prevents you from wearing a face mask, please notify TD Garden customer service at least 2 business days prior to your ticketed event to make accommodations. Entry will be denied if advance notice is not provided. Day of event exemptions will not be permitted. Fans who are unable to wear a face mask will be required to wear a face shield.

All associates (including 3rd party employees and vendors) are required to wear a company issued black mask at all times and complete the Play It Safe Promise, a digital health agreement, prior entering TD Garden.

PLAY IT SAFE PROMISE

By entering TD Garden, guests agree to abide by the following rules. 

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STAY HOME IF SICK

Fans should stay home if they:

  • Are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea or vomiting). 
  • Have been in close contact with an individual diagnosed or exhibiting COVID-19 symptoms within the past 14 days. 
  • Have been directed to self-isolate or quarantine by health care provider or public health official. 
  • Are awaiting the results of a COVID-19 test. 

MOBILE TICKET

All events are mobile ticket only – your mobile phone is your ticket! How to access your Ticket(s): 

BAG POLICY

To uphold health and safety protocols, minimize contact, and ensure a swifter entry process, TD Garden strongly discourages guests from bringing bags to events.
If a bag is necessary, the following restrictions and processes apply:
•    Backpacks of any size are considered prohibited items and are not allowed into the arena.
•    Bags that measure larger than 14”x14”x6” are considered prohibited items and are not allowed into the arena.
•    Bags that measure between 14”x 14”x6” and 6”x4”x1.5” (including clear bags and ProShop powered by ‘47 bags) are subject to x-ray screening and visual inspection. 
•    Bags that measure smaller than 6” x 4” x 1.5” may proceed through express screening lanes for visual inspection.  
•    Diaper bags and bags needed for medical reasons are allowed but will be subject to x-ray screening. We kindly ask that you reach out to TD Garden Customer Service (customerservice@tdgarden.com) 24 hours prior to your event if you want to arrange for additional accommodations before arrival. 


Reminder: Patrons with prohibited items will not be permitted entry to the arena. TD Garden does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving to TD Garden.

Click "More Info" for more information and exceptions.

CASH TO CARD KIOSKS NOW AVAILABLE

For your safety and convenience, we are limiting the number of touchpoints between you and our staff members. TD Garden is a cash to card arena, ensuring contactless transactions for food, beverage, and merchandise purchases. Only contactless payment options, including credit card, mobile payment, TD Garden Hub app wallet, debit card, will be accepted within the arena. Guests will be able utilize one of our new Cash-to-Card kiosks to convert cash to prepaid credit cards. There is no cost to get a card, and there are no fees to use the card. Prepaid credit cards can be used anywhere, inside or outside of the arena. Any money remaining on a card after an event can be spent outside of the arena. Cards are not reloadable. You can find our Cash-to-Card kiosks at the following locations:

  • Across from Level 4, Loge 7/8
  • Across from Level 7, Section 307
  • Outside Level 5 Ford Sports Deck

TOUCH FREE AMENITIES

Use the TD Garden Hub app to pre-order food and drink for pickup at one of the many mobile pickup concession stands on the concourse.  We’ve updated our serving styles, and all food and beverage will be pre-packaged with individual condiments to enhance speed and promote touch-free experiences.

WHAT IS THE TD GARDEN DOING TO PROTECT GUEST HEALTH & SAFETY?

GBAC ACCREDITATION

TD Garden has received the Global Biorisk Advisory Council STAR Facility Accreditation, the gold standard of prepared facilities, for its commitment to outbreak prevention, response and recovery.  The GBAC STAR affirms that the arena has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks, implemented proper cleaning protocols, techniques and practices to combat infectious diseases and extensively trained cleaning professionals for outbreak and infectious disease preparation and response.  Learn More

STAFF PROTOCOLS & TRAINING

TD Garden requires all associates and employees to be fully vaccinated or submit to regular testing if they have a qualifying medical disability or a sincerely held religious objection to such vaccination requirement.

Additionally, all associates and employees are required to complete the associate Play It Safe Promise before coming to work and to wear face masks at all times when working at TD Garden. All TD Garden associates have received special training on CDC recommended guidelines and our Play It Safe procedures, as well as the personal protective equipment necessary to do their job.  Vendors working at TD Garden will abide by all TD Garden health and safety policies. 

HEIGHTENED CLEANING PROCEDURES

TD Garden has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each event and regularly throughout the event with hospital grade disinfectants. A dedicated ‘TD Garden Clean Team’ will be assigned to the arena for active disinfecting during the event. TD Garden will be following guidelines from the CDC and has consulted outside experts to clean and disinfect restrooms, concessions, and seating prior to every event.

Additional hand sanitizing stations are available throughout the arena as well.

FACILITY IMPROVEMENTS & ENHANCED SYSTEMS

During the recent TD Garden renovation, the arena added approximately 16,000 CFM of heating and cooling to assist with the added square footage of expansion of the building.  This additional CFM will assist in the frequency, filtration, and distribution of air flow.  

 

TD Garden has upgraded from Merv 8 to Merv 13 Air Filters.  These filters are typically used in hospital and clean rooms applications and will assist in maintaining clean air flow throughout TD Garden.

 

Atomosaire ionization modules were installed in restaurants, offices, and locker rooms air handling distribution units.

CASHLESS TRANSACTIONS

To limit the number of touchpoints between staff and fans on event days, we recommend guests use a cashless experience for all food, beverage, parking and retail purchases. Cash is still accepted at most points of sale.  

 

Download TD Garden Hub mobile app to simplify your experience:

ApplePay is now accepted everywhere in TD Garden.  More details.

COVID-19 WARNING

In compliance with State and City, NBA and NHL, Event Promoters and Delaware North organizational health and safety policies, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19. Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.Traveling to and from, visiting, and/or providing services in and around the arena may lead to a risk of exposure to COVID-19.

COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present. COVID-19 can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and underlying medical conditions. Exposure to COVID-19 can result in being subject to quarantine requirements. Please do your part by complying with our health and safety rules and let’s keep each other safe and healthy.

FULL ARENA POLICIES

View full arena policies here.  If there is any conflict between the Play It Safe procedures and the A to Z guide, the Play It Safe procedures will control.  

CONTACT US

CALL:  617-624-1331

FAN TEXT HOTLINE*: 857-400-8763

EMAIL: customerservice@tdgarden.com

*The Fan Safe Hotline is active and monitored only on event days, beginning 90 minutes prior to the event start time through the end of the event. If you need assistance during non-event days or times, please email customerservice@tdgarden.com or call 617-624-1331.