TD Garden Policies

Security Procedures

Due to increased security screening, including random metal detection of entrants, TD Garden management strongly requests that all guests arrive one hour prior to all scheduled event times to avoid and/or minimize waiting lines.

Enhanced security measures were adopted by the TD Garden as part of a multi-level security protocol developed by the industry at large subsequent to the events of September 11, 2001. A heightened government advisory may result in additional security screening and/or restrictions.

Guests are also reminded that bags, backpacks, luggage, laptops, coolers, parcels, briefcases and like articles will be strictly prohibited from the facility. All guests will be subject to search, at TD Garden’s discretion, of their person and/or possessions (including women’s handbags of normal size that may be allowed entry after such search). Patrons with prohibited articles will be turned away at the entrances and no storage or check area will be provided for such items. Enforcement will be without exceptions.

Prohibited Items
ALL ITEMS brought into the arena are subject to inspection. For safety reasons the following list of items are not permitted in the arena:

  • Bags or briefcases
  • Laptops
  • Food or beverages
  • Video cameras or recording devices of any kind
  • Laser pointers or similar items
  • Weapons
  • Alcoholic beverages, drugs or other illegal substances
  • No Re-Entry/No Pass Outs

All items are subject to search upon entering the arena. Violation of the above rules and regulations will result in eviction and/or arrest.

Weapons Prohibited
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. TD Garden does not provide weapon lockers. Weapons may not be checked in at the Guest Relations Office. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, and knives with blades over 2 inches in length.

Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be evicted from the arena and may be subject to arrest.

Guest Code of Conduct

The TD Garden is committed to enhancing safety and creating a more enjoyable experience for everyone. The following guidelines have been set in order to meet this goal:

  • Guests will enjoy the event experience free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempt to enter the playing surface will be immediately evicted from the arena.
  • Guests will not smoke in the arena.
  • Obscene or indecent messages on signs or clothing will not be permitted.
  • Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.
  • There is no exit and re-entry.

If you encounter a security concern or if another guest is interfering with your enjoyment of the event

  • Contact the nearest event staff member
  • Call the Fan Hotline at 617.624.2FAN (2326)
  • Text Garden to 78247

Fans who choose not to adhere to the Guest Code of Conduct may be in violation of arena/city ordinances and are subject to intervention, which may lead to eviction from the arena and or arrest.

Ticketing Procedures

Consumer Warning – The TD Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Garden licensed ticket seller, such as the TD Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Acceptable Forms of Entry

The TD Garden is committed to ensuring an enjoyable customer experience. If you are attending a TD Garden event, please familiarize yourself with the acceptable forms of entry in advance.

Alcohol Service Management/Policy

Alcohol is served at most TD Garden events. Garden staff is trained in responsible alcohol service management.

  • To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, passport or military ID, which indicates the patron to be a least 21 years of age (MA ID cards, duplicate licenses, expired licenses, damaged licenses and driver’s licenses, which do not have photos, will not be accepted). Out of state licenses are acceptable only if the patron is at least 25 years of age and another form of identification (e.g., credit card) will be required if the patron is between 25 and 30 years of age.
  • Any patron in the possession of alcoholic beverages on premises may be requested to produce identification, which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages.
  • Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
  • We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron.
  • Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time.
  • We will not serve any patron whom we believe to be intoxicated.
  • Alcoholic beverages may not be taken into or removed from these premises.

Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction.

Military Identification Cards
The following forms of military ID’s are accepted for the purchase of alcoholic beverages:

  • A valid active military identification card with photo which proves that the patron is 21 years of age or older.
  • A valid retired military identification card which states that the expiration is indefinite on the front and has a birth date and an expiration date printed on the back of the card.
  • We do not accept Dependant Military Identification Cards.
  • We do not accept Merchant Marine Identification Cards.

Intoxicated Guests
TD Garden reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Camera Policy
The following rules are general and can be overridden based on a specific request from the attraction or promoter:

Sporting Events: Non-flash, still cameras without a detachable lens, may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Cameras with detachable lens are prohibited from all TD Garden events. Any tripod or other photography equipment may not be used or placed in any area of the building without building issued media credentials.

Concerts and other Events: The Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable. Cameras with detachable lens are prohibited at all TD Garden concerts. The use of flash photography is also prohibited.

Video and Audio Equipment

  1. Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters, and the TD Garden reserves the right to confiscate any tape or film.
  2. For certain Concerts and Family Shows, suite lights will be dimmed to a safe level in order to compliment the atmosphere of the event.

Food and Beverage
Guests may not bring food and/or beverage items into the arena at any time. Guests must dispose of the unauthorized items prior to entrance into the arena. The Guest Relations Office will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the TD Garden at 617.624.1331 or send an email to customerservice@tdgarden.com.

No Re-Entry During Events
The TD Garden has a no re-entry policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies (i.e. retrieve medicine from vehicle), must first make contact with a Guest Relations Supervisor to make necessary arrangements.

Non-Smoking Environment
Smoking is not permitted in the arena at any time.

Lost and Found
TD Garden management assumes no responsibility for items lost at events. All lost and found items are to taken to the Guest Relations Office (Level 4, Loge 4) during events. Guests should visit the Guest Relations Office during the event to inquire about lost items. After the conclusion of an event, Guests may contact TD Garden Lost and Found at 617.624.1331 to inquire about lost items.

Accessibility Information
The TD Garden meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Click here for more information on our accessibility.

Door Opening Times
The time the doors to the TD Garden open will vary according to the event. The typical times are noted below. Please check in advance by calling 617.624.1000.

  • Bruins: East and West Premium Doors open two hours prior to game time; General doors open one hour prior to game time unless otherwise specifically noted.
  • Celtics: East and West Premium Doors open two hours prior to game time; General doors open one hour prior to game time unless otherwise specifically noted.
  • Concerts: Doors open one hour prior to the event unless otherwise specifically noted.

First Aid
The First Aid office is located on Level 4 across from Section 15/16.

Lost Children/Persons
Children should be told to contact the nearest TD Garden staff member should they become lost. Lost children will be taken to the Guest Relations Office (Level 4, Section 4). Parents looking for a lost child should go to this office as well.